1. Commitment
Arrow Technology Group is committed to providing an inclusive and accessible environment for all employees, clients, and stakeholders in alignment with the Accessible Canada Act.
2. Feedback & Contact
Submit feedback about accessibility or this plan:
We will respond using your preferred method of communication. Anonymous feedback is accepted but will not receive a direct response. Feedback is tracked and used to update this plan. Personal information is kept confidential.
3. Alternative Formats
Request alternative formats by contacting us above. We will provide print or large print within 15 days, and Braille or audio formats within 45 days.
4. Priority Areas
Employment
Barriers identified: Limited awareness of accommodation processes among staff; accessibility training not yet mandatory.
Actions:
- Review and improve the accommodations process
- Implement mandatory accessibility training for all employees
- Include accessibility information in onboarding
- Formalize an internal accessibility feedback process
Built Environment
Barriers identified: Signage lacks tactile elements; no auditory/visual evacuation cues.
Actions:
- Review signage for Braille and high-contrast options
- Explore auditory and visual evacuation cues
- Ensure managers receive accessibility training
- Continue budgeting for accessibility-related repairs
Information and Communication Technologies
Barriers identified: Website and digital content not fully WCAG 2.1 AA compliant; video content lacks captioning.
Actions:
- Audit and update webpages to meet WCAG 2.1 AA standards
- Incorporate accessibility into design and development processes
- Add closed captioning to video content
- Train employees on creating accessible digital content
Communication (Non-ICT)
Barriers identified: Documents not consistently available in accessible formats; social media content lacks alternative text.
Actions:
- Offer documents in accessible formats (e.g., digital contracts, alternative billing)
- Include alt text on images and captions on videos
- Consult annually with employees on accessibility in the workplace
Procurement
Barriers identified: Accessibility not consistently considered in procurement decisions.
Actions:
- Review procurement documents and procedures for accessibility
- Incorporate accessibility requirements into all new procurement processes
Programs and Services
Barriers identified: No system to document customer accessibility needs; limited support channels.
Actions:
- Create a process to document customer accessibility needs on request
- Provide ongoing accessibility training for customer-facing staff
- Explore additional support channels such as live chat
- Survey customers annually on accessibility concerns
- Include persons with disabilities in the design of new products and services
Transportation
Arrow Technology Group has limited involvement with transportation. No barriers have been identified. This will be revisited if our involvement changes.
5. Consultations
We are committed to ongoing consultation with persons with disabilities. Their input directly informs our accessibility initiatives and the updates to this plan.
6. Review
This plan is a living document and will be reviewed and updated regularly.