Customer Support

We're here to help. Free customer service and technical support for all Arrow customers.

Billing & Technical Support

Billing Support
Questions about your bill or account

Email

[email protected]

Include your name, location, issue details, and daytime phone number

Phone

1-877-701-4050

Monday–Friday: 8:00 AM – 5:00 PM MST

Unresolved billing concerns? Contact the Office Manager at 780-701-4050

Technical Support
Internet and service issues

Support Desk

1-877-701-4050

Available 7 Days a Week

Support Hours

Monday–Friday: 8:00 AM – 9:00 PM MST

Saturday–Sunday: 9:00 AM – 6:00 PM MST

Free technical support included with all plans. Extended hours for your convenience.

Payment Forms

Download our monthly credit card payment authorization forms

Residential Form
For residential internet customers

Authorize automatic monthly credit card payments for your residential internet service.

Business Form
For business internet customers

Authorize automatic monthly credit card payments for your business internet service.

Note: After completing the form, please email it to [email protected] or call us at 1-877-701-4050 for assistance.

Complaints & Escalation

How to File a Complaint
We take service complaints seriously and are committed to resolving issues promptly

Contact Us

Please provide your contact information, a clear description of the issue, and any relevant account details.

Mail

Arrow Technology Group
18236 102 Ave
Edmonton, AB T5S 1S7

Our Response Timeline

Acknowledgment:Within 2 business days

Resolution:Within 30 calendar days

Escalation to Senior Management

If your complaint remains unresolved, you may submit it in writing to Senior Management using the email or mailing address above.

Commission for Complaints for Telecom-Television Services (CCTS)
Independent complaint resolution at no cost

If your issue remains unresolved after following our internal complaint process, you may contact the CCTS. The CCTS is an independent agency that helps resolve telecom and television service complaints at no cost to consumers.

Frequently Asked Questions

On-Site Service Call Rates

Residential Service Calls
Standard technician service

$85/hour

+ GST

Standard technician service for residential customers.

Business Technician Service Calls
Equipment troubleshooting

$125/hour

+ GST

Equipment troubleshooting, repairs, and standard technical support at your location.

Business Networking Service Calls
Advanced networking support

$150/hour

+ GST

Network setup, configuration, troubleshooting, and advanced technical support.

Note: Free phone support is always included. Service call fees apply only to on-site visits for non-warranty issues.

Still Have Questions?

Our support team is ready to help. Give us a call or send us a message.